Help & support
Let’s get you unstuck.
Search plain-language answers or send a report without losing the work already on this device.
Frequently asked
Plain languageWhy did my next review move?
Review dates use accuracy, independence, support, time since last practice, context diversity, fluency, repair, and unseen transfer. Every due date includes an explanation.
Can I learn without using a microphone?
Yes. Every speaking objective has a complete text alternative, and listening includes transcripts and adjustable playback.
What happens when I practice offline?
Attempts wait in an idempotent outbox on your device. When you reconnect, the server accepts each once and recomputes mastery and entitlements.
How do I cancel Premium?
Cancel where the subscription began: Stripe on web, Apple on iOS, or Google Play on Android.
How is AI feedback labeled?
AI-assisted feedback is visibly labeled, has a report action, and falls back to deterministic guidance when unavailable.
Can I hide streaks and XP?
Yes. Quiet Mode removes XP, streak, and competition surfaces without reducing access to any lesson.
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